Terms of Service

Effective date: 28 August 2025
Operator: Istria.Holiday Ltd (NZBN: 9429052380624) trading as “Bookably” (“we”, “us”, “our”)
Contact: [email protected] • 0800 448 938

These Terms govern your access to and use of the Bookably Host Community (the “Community”). By creating an account or using the Community, you agree to these Terms.

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1) Who can use the Community (Eligibility)

• Hosts only: The Community is for Bookably hosts who have at least one active listing on bookably.nz.
• You must be 18+ (or of legal age where you live).
• Keep your login details secure. You’re responsible for actions on your account.
• Provide accurate registration information and keep it up to date.
• Verification & loss of eligibility: We may verify eligibility (e.g., by linking your Community account to your Bookably account or requesting proof). If you no longer meet the requirement (for example, all listings are removed or suspended), we may limit or end your Community access. If you intend to re-list, contact us to review reinstatement.

2) Service emails (not marketing)

We send service-related emails only (e.g., mentions, replies, group updates, security, password resets). Manage most notifications in Account → Notification Settings. These are not marketing emails.

3) Your content & licence

• You own the content you post (text, images, links, files, reactions, etc.).
• To run and promote the Community, you grant us a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence to host, store, reproduce, adapt, publish, display and distribute your content within the Community and for Community promotion (for example, quoting short excerpts or summaries as “Community Highlights” on bookably.nz or our social channels, with reasonable attribution).
• You can delete your posts; copies may persist in backups, logs, or where others have reshared them.
• Don’t post confidential or sensitive information—assume anything you share may be visible to other members.

4) Acceptable use

You agree not to:

• Harass, bully, threaten, defame, dox, or incite harm.
• Post illegal content, hate speech, or sexual imagery involving minors.
• Share others’ personal information without consent.
• Infringe intellectual property or moral rights.
• Spam or self-promote outside areas we designate for promos.
• Scrape, hack, or disrupt the service; attempt to bypass security; or misrepresent your identity/affiliation.

5) Community Guidelines (incorporated)

The Community Guidelines (available at Community Guidelines) form part of these Terms. If you breach the Guidelines, you breach these Terms. We may update the Guidelines from time to time to reflect product or policy changes. When we make material changes, we’ll provide reasonable notice (for example, an in-product notice or email) and update the “Last updated” date.

6) Moderation & enforcement

To keep the Community safe and useful, we may edit, move, or remove content; limit features; or suspend/terminate accounts that breach these Terms or the Guidelines.
Serious breaches of the Guidelines—especially those listed in the Guidelines’ section “Prohibited content — zero tolerance”—may result in immediate account termination without notice. We may preserve and disclose relevant information to Netsafe and/or New Zealand Police where required or appropriate.

7) Reporting harmful content

Use the Report feature (or contact us) to flag harmful content. Where behaviour may breach New Zealand’s Harmful Digital Communications Act 2015, we may share relevant information with Netsafe or New Zealand Police.

8) Intellectual property & takedowns

• Respect others’ copyrights and trade marks.
• If you believe content infringes your rights, email [email protected] with: (a) the work claimed; (b) the URL of the allegedly infringing content; (c) your contact details; and (d) a statement of good-faith belief. We may remove content and suspend repeat infringers.

9) Privacy

Your use of the Community is also governed by our Privacy Policy, which explains what we collect and why (including service notifications) and your rights under the Privacy Act 2020. We do not use your email for marketing without consent.

10) Notices & contact

• Primary method: You agree that we may give you notices electronically via your account email address and in-product notifications.
• Postal (optional): If you prefer to publish a postal address, you may add it here. Otherwise, formal legal notices can be served to our address for service listed on the New Zealand Companies Register.

11) Third-party links & tools

Members may share links to third-party sites or tools. We don’t control or endorse them and aren’t responsible for their content, security, or practices.

12) Availability & changes

We aim for high availability but the Community may be unavailable at times (maintenance, outages, updates). We may change or discontinue features. We may update these Terms; continued use after changes means you accept the updated Terms. If changes are material, we’ll provide reasonable notice.

13) No professional advice

Content in the Community (including our posts) is general information only—not legal, financial, tax, or other professional advice. Get professional advice for your situation.

14) Liability

To the extent permitted by law, the Community is provided “as is” and “as available.” We exclude all implied warranties. We aren’t liable for: (i) user-generated content; (ii) loss of profits, revenue, data, or goodwill; or (iii) indirect or consequential loss. Nothing here limits your rights under New Zealand consumer law where applicable.

15) Termination

You may stop using the Community at any time (you can also request account deletion). We may suspend or terminate your account for breach of these Terms or where required by law. Sections intended to survive termination do so (including licences, disclaimers, and limitations of liability).

16) Governing law

These Terms are governed by the laws of New Zealand. The courts of New Zealand have non-exclusive jurisdiction.

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Privacy Policy

Last updated: 28 August 2025

Who we are. The Bookably Host Community (the “Community”) is operated by Istria.Holiday Ltd (NZBN: 9429052380624) trading as “Bookably” (“we”, “us”, “our”).
Contact: [email protected] • 0800 448 938

This policy explains what personal information we collect about Community members, how we use and share it, and your rights under New Zealand’s privacy law.

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0) No sale or third-party marketing

We do not sell your personal information.
We do not share your personal information with other companies for their marketing or advertising purposes.
When we use service providers (e.g., hosting, email delivery, security), they may only process your information for us, under contract, and not for their own purposes.

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1) What we collect

• Account & profile: name, email address, password (hashed), avatar, region, property details you choose to add.
• Eligibility data: confirmation that you have at least one active listing on bookably.nz (e.g., your Bookably account email or other proof you provide for verification).
• Content you create: posts, comments, reactions, files, and direct messages (DMs).
• Usage & technical: IP address, device and browser info, approximate location (from IP), session timestamps, referral URLs, and error logs.
• Moderation & safety: reports you file, our moderation notes and decisions, and—when content is reported—copies of the reported material.
• Cookies & similar tech: see Section 7.

We do not collect payment information on the Community site.

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2) How we use your information (purposes)

We use your information to:

• Provide the Community: account creation, sign-in, profiles, posts, DMs, notifications.
• Operate features: search, groups, topics, file uploads, reactions.
• Eligibility & access control: confirm you’re a current Bookably host and manage access if eligibility changes.
• Safety & moderation: prevent abuse, investigate reports, and enforce our Terms of Service and Community Guidelines.
• Service communications: send activity notifications (mentions, replies, group updates), security alerts, and essential service emails—not marketing.
• Improve reliability: diagnose outages, fix bugs, and analyse aggregated usage.
• Legal/compliance: handle requests from authorities where required and respond to rights requests.

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3) Direct messages (DMs)

• Private by default: DMs are private between participants. We don’t proactively monitor DMs.
• When we may access DMs: if a DM is reported or there’s a strong safety, legal, or abuse concern, authorised moderators may review the reported thread to investigate and act.
• Prohibited in DMs: never share passwords, payment details, IDs, security codes, or full guest information.

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4) Sharing and disclosure

We may share personal information with:

• Service providers acting under contract (e.g., hosting, backup, email delivery, security monitoring). They must keep it confidential and use it only for our instructions.
• Bookably (main site) for limited purposes: featuring Community Highlights (short excerpts/summaries) with attribution, and to verify host eligibility.
• Moderators and admins who help run the Community under confidentiality.
• Law enforcement/regulators when required by law or to address harmful digital communications or safety risks.
• Business changes: if we restructure or transfer the Community, we may share information with the new operator under equivalent protections.

We do not sell, rent, or disclose your personal information to third parties for their own marketing or advertising.

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5) Where your information is processed

Our Community and providers may be located in New Zealand or overseas. When we disclose personal information outside New Zealand, we take reasonable steps to ensure recipients provide comparable safeguards to New Zealand law (e.g., by contract and technical controls).

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6) How long we keep information

• Account & profile: kept while your account is active; deleted or anonymised within a reasonable period after account deletion, subject to backups/legal obligations.
• Posts & comments: remain visible unless you delete them or we remove them; quoted or re-shared content may persist.
• DMs: retained by participants; reported DMs may be kept with the case file.
• Logs: security and error logs are typically retained for up to 12 months.
• Backups: time-limited, purged on rotation.

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7) Cookies and similar technologies

We use cookies and similar tech to run the Community and keep it secure.
Types we use:

• Strictly necessary (e.g., WordPress/BuddyBoss session and security cookies) — required to log in and stay logged in.
• Functional (e.g., remember your preferences such as language or region).
• Analytics (privacy-respecting analytics to understand feature usage and fix problems; IPs are truncated or pseudonymised where feasible).

Advertising: We do not use third-party advertising cookies on the Community, and we do not share data with ad networks for targeted advertising.
Managing cookies: You can control cookies in your browser settings; blocking strictly necessary cookies will prevent sign-in.

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8) Your rights (Privacy Act 2020)

You can:

• Access the personal information we hold about you.
• Request correction of information you think is wrong or incomplete.
• Export a copy of your content (where feasible) or delete your account; some content may remain in backups or where others have reshared it.
• Control notifications in Account → Notification Settings.

How to exercise your rights: email [email protected]. We may need to verify your identity.

If you’re not satisfied, you can complain to New Zealand’s Office of the Privacy Commissioner (we recommend contacting us first so we can try to resolve it quickly).

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9) Security

We use administrative, technical, and physical safeguards appropriate to the risk, including: encrypted HTTPS in transit, hashed passwords, role-based admin access, least-privilege permissions, moderator action logs, and routine patching. No system is perfectly secure; please report suspected vulnerabilities to [email protected].

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10) Children

The Community is for adults (18+). We don’t knowingly collect personal information from children.

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11) Changes to this policy

We may update this policy to reflect product or legal changes. If changes are material, we’ll provide reasonable notice (for example, an in-product notice) and update the Last updated date.

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12) How to contact us

Questions, requests, or complaints about privacy:
Email: [email protected]
Phone: 0800 448 938

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