Last updated: 28 August 2025
These Guidelines help keep the Community useful, respectful, and on-topic. They form part of the Terms of Service for the Bookably Host Community. If you breach the Guidelines, you breach the Terms.
1) Who the community is for
- Eligibility: This space is for Bookably hosts who have at least one active listing on bookably.nz.
- We may verify eligibility and remove access if eligibility is lost (see Terms).
2) Be a good neighbour
- Be respectful. Disagree with ideas, not people. No harassment, hate, or personal attacks.
- Keep language professional; no abusive or NSFW content.
- Assume good intent. Ask clarifying questions before jumping to conclusions.
3) Stay on topic
- Post in the most relevant topic (e.g., Pricing, Calendars, Cleaning).
- Use clear titles: “Need feedback on winter pricing for 2-bed in Nelson” beats “Help!”.
- Add helpful context (property type, region, seasonality). If you want listing feedback, include bed details and key amenities.
4) Privacy & safety
- No guest or staff personal info (names, emails, phone numbers, booking codes).
- Don’t share private messages without consent.
- Avoid “name-and-shame”; describe situations in general terms.
- If you see harmful content, use Report from the ⋯ menu; moderators will review.
5) Direct messages (DMs)
- Same rules apply: DMs are covered by the Terms and these Guidelines.
- Respect boundaries: Only DM someone if it’s relevant and welcome. If they don’t engage, send at most one follow-up—then stop.
- No cold pitches or mass DMs: Unsolicited promos, affiliate/referral links, or advertising in DMs are not allowed. Never use automation/scraping to contact members.
- Consent before moving off-platform: Ask first; we can’t moderate off-platform disputes.
- Don’t share sensitive data: Never request or send passwords, payment details, IDs, full guest info, or security codes by DM.
- Group DMs: Add people only with consent and keep the chat on-topic.
- Reporting & review: Use Report to flag abusive or spammy DMs. We don’t proactively monitor private messages, but we may review reported DMs and take action when needed.
6) Quality posts
- Share specific problems, what you’ve tried, and what result you want.
- When giving advice, be practical and cite tools or steps that worked for you.
- Screenshots are welcome—redact private info.
7) Promotions & links
- No spam.
- You may share links only if they directly answer a question or provide context.
- Affiliate/referral links and cold pitches are not allowed.
- If we open a periodic “Show & Tell” thread, keep promos in that thread only.
8) Vendors & self-promotion
- Vendors and agencies may participate to help, not to pitch.
- If your product solves a question, disclose your affiliation and keep it factual.
- Repeated promotional posts will be removed.
9) Intellectual property
- Post only content you have the right to share.
- By posting, you grant us the licence described in the Terms (for in-community use and occasional Community Highlights with attribution).
10) Tools & comparisons
- Platform-agnostic discussion is welcome (Bookably, Airbnb, Booking.com, Stripe, Xero, Make.com, etc.).
- Keep comparisons fair and evidence-based; no astroturfing.
11) Moderation & enforcement
We may edit/move/remove posts or limit accounts to keep the space useful. Typical ladder for ordinary issues:
- Friendly reminder
- Post removal or temporary mute
- 7-day suspension
- Permanent ban (for repeated breaches)
Serious breaches (see §12) may result in immediate account termination without notice. We may preserve and disclose relevant information to Netsafe and/or New Zealand Police where required or appropriate.
12) Prohibited content — zero tolerance
Posting any of the following may lead to immediate account termination and, where necessary, reporting to law enforcement:
- Threats of violence, incitement to harm, or encouragement of illegal activity
- Child sexual abuse material or any sexual content involving minors
- Non-consensual intimate imagery or doxxing
- Hate speech or serious harassment (including slurs targeting protected characteristics)
- Malware, phishing, credential harvesting, or security exploits
- Fraud, scams, or attempts to obtain money or data under false pretences
- Explicit instructions to commit crimes or bypass safety/security controls
This list is representative, not exhaustive. We may act on other content that creates material risk to members or guests.
13) Reporting and appeals
- Report problematic content via the ⋯ menu on a post/comment (or in DMs).
- Urgent issues: [email protected] or 0800 448 938.
- If your content/account is actioned and you disagree, reply to the moderator message or email us within 14 days. We’ll review.
14) Regional & topic structure (how to organise)
- Use the core topics (e.g., Basics, Pricing, Calendars, Cleaning, Tech, Payments, Legal, Analytics).
- For locality, post in your regional group (e.g., Auckland, Otago, Southland).
- Optional tags inside posts help discovery:
#stripe#xero#make#photos#beds#policies#cancellations#direct#analytics.
15) Support boundaries
- This Community is peer-to-peer. For account, billing, or urgent platform issues, contact Bookably Support via the website; don’t share ticket numbers or private account details here.
16) Notifications
- You control email notifications under Account → Notification Settings. We send service notifications only (not marketing).
17) Changes
We may update these Guidelines to reflect product or policy changes. If we make material changes, we’ll provide reasonable notice and update the Last updated date.
Quick examples
Great post:
“Pricing — Queenstown. 3-bed/2-bath, sleeps 6 (2 queen, 2 singles). Winter occupancy dipped from 72%→58%. Base price $280, min-stay 3 nights. Tried $240 midweek—no lift. Ideas for shoulder season?”
Not great:
“My bookings suck. Help!!!”
Links: